The Laundromat Millionaire Wash-Dry-Fold, Pick-Up & Delivery Workshop

Next Workshop July 23-24th, 2024

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Ready to Optimize Your Laundry Business??


Tickets on Sale Through Sunday, July 21st @ 12pm EST*

*Pending Space Availability

Optimize Your Laundry Business

Increase Revenue Earned From Your Existing Infrastructure with More Turns Per Day
Learn Pricing Strategies and Cost-Saving Efficiencies that Increase Your Profits
Network With Others & Get Individualized Attention in a Small Group Setting
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Transform Your Laundromat Business with Our Proven Wash-Dry-Fold & Delivery Strategies

Step into the world of advanced laundromat operations with our transformative two-day workshop. Led by industry pioneers Dave and Carla Menz, this intensive program is designed to equip you with cutting-edge strategies for launching, scaling, and optimizing your laundry pick-up and delivery services.

Workshop Highlights:

Efficient Route Planning

Efficient Route Planning

Discover how to build profitable and scalable routes for your laundry service.
Incentivizing Pay Structures

Incentivizing Pay Structures

Learn to create pay structures that boost efficiency and employee satisfaction.
Strategies for <br>Efficient Processing

Strategies for
Efficient Processing

Master the art of setting up your store for peak operational performance.
Consistent Quality <br> & Customer Service

Consistent Quality
& Customer Service

Ensure top-notch customer experiences that keep clients coming back.

Hear from Previous Attendees:

What You'll Learn:

Content: Dive deep into the operational framework and competitive strategies that make Queen City Laundry a leader in the industry. Discover how to differentiate your market and leverage key performance indicators for success.

Focus: Learn the essentials of launching a successful Pickup & Delivery business, with insights for both new and established operations.

Objective: Understand the importance of having a scalable foundation and how to build a rockstar team for accelerated growth.

Experience: Hands-on training with experts to master efficient, high-quality, and consistent folding and packaging processes.

Skills: Learn to efficiently manage order intake, delegate tasks based on team strengths, and maintain high standards through strategic order ownership.

Insights: Explore various logistics models and learn why a Route Based Delivery System might be the best choice for efficiency and profitability.

Exploration: A unique look into the operations of a high-volume 3rd shift laundry processing team, understanding its mechanics and scalability.

Practical Learning: Observe and learn the intricacies of route optimization and efficient vehicle loading at Queen City Laundry.

Interactive: A chance to ask questions and gain insights about the physical setup and operations of a successful laundromat.

Guidance: Discover key strategies for delivering top-notch customer service in a cost-effective way.

Strategy: Learn how to differentiate advertising from marketing and effectively position your brand to attract and serve your ideal customers.

Expertise: Gain valuable knowledge from industry experts on efficiently attracting more customers in today's digital landscape.

Leadership: Strategies for attracting, hiring, and retaining a high-performing team, creating a positive and productive work environment.

Security: Gain valuable knowledge from industry experts on the policies you need to protect your business assets.

What You'll Do:

Networking Opportunities

Connect with like-minded entrepreneurs during our meet and greet sessions, networking lunches, and evening dinners.

Hands-On Experience

Participate in practical sessions at Queen City Laundry, witnessing the operational magic first-hand

In-Depth Site Visits

Observe and learn from real-time route optimization and delivery vehicle loading at our facilities.

Luxurious Dining & Relaxation

Enjoy meals and unwind with fellow attendees at some of our favorite Cincinnati restaurants.

Journey with us through Dave and Carla's inspiring path from a single laundromat to a thriving laundry empire.
Their hands-on experience and hard-won insights form the foundation of this workshop, offering you a blueprint for success.

Workshop Agenda:

DAY 1:

Laying the Operational Foundation

Day 1 of the workshop offers a dynamic start with a hot breakfast meet and greet, providing a perfect opportunity for networking and camaraderie. The morning sessions will delve into the essentials of operational foundations, exploring strategic redundancies and techniques for scalability. Special focus will be placed on the art of repeatable folding and packaging, a crucial skill for efficiency and customer satisfaction.

Post-lunch, attendees will engage in hands-on practice of folding and packaging procedures, complemented by insightful discussions on effective intake and delegation of laundry orders. The day concludes with an exciting journey on a party bus to a special dinner destination, coupled with an enlightening session on the intricacies and advantages of running a 3rd shift laundry processing team.

Hot Breakfast Meet & Greet at The Fountain:

Let’s meet at the beautiful hotel water feature where we’ll get to know each other over a delicious deluxe hot breakfast as we eat, chat and network with attendees from all over the country.

Session 1: Welcome & Queen City Laundry PUD Model Overview:

Prepare to be amazed at the scalable simplicity of our KPI’s, Revenue Breakdown & Operational Framework. In this welcome session, Dave explains how Queen City Laundry competes and dominates the big boys as an Independent Operator and how you can too!

You’ll want to have your pencil sharpened as he describes the competitive advantages of Market Differentiators and how to make them work in your favor. This beginning morning session is a high-level overview of the entire workshop that’ll get your creative mind running wild.


Session 2: Getting Started with The Proper Operational Foundations:

With the welcome and overview in hand, it’s time to get to work! Get started by teaching, discussing, and dissecting the details of launching your Pickup & Delivery Business. While this session is geared towards those that are preparing to launch in their market, there’s plenty to be learned at all levels of operations.

Session 3: How Strategic Redundancies & A Rockstar Team are the keys to Scalability.

To build a “scalable” business we must have the right foundation of redundancies and CORE Team in place, but this doesn’t need to be complicated.

We will define the roles needed at launch but more importantly dive into what the Queen City Laundry team structure and culture looks like today and how to position yourself for accelerated growth.

Group Travel to Queen City Laundry

On Site Lunch Catered by Cincinnati’s Legendary Bakery, Servatti’s

Session 5: The Art of Intake, Delegation and how Ownership of the Order is our secret weapon!         

Watch and learn as our leadership team and drivers intake the days bounty of laundry from Cincinnati, Ohio. Yes, in the beginning there’s not much to this, but, as you scale, there’s an art to intake and assigning the orders to your team based on their strengths, weaknesses, and availability. 

Also learn how our strategic “Ownership of the Order” process is one of our secret weapons and how we train, implement, and hold our processors accountable to high standards.

Lastly, in this advanced session learn what are reasonable speeds for a processor, how soon to expect a high level of production and the delicate balance of onboarding and training a new processor.  

Session 4: The Art of Repeatable Folding & Packaging       

Folding and bagging laundry isn’t difficult to do if you know how and have experience. Doing it quickly also isn’t difficult to do if quality isn’t a top priority. What is difficult is to accomplish a high-quality control, in an efficient manner and with highly repeatable consistency.

You’ll LOVE this hands-on session taught by our Rockstar General Manager of 10 years, Marlene Adams, and her Asst GM, Carrie Hughes. Grab a folding board and follow along as they teach a hands-on session where we learn the art of folding and packing in a quick, efficient, and highly repeatable process with stunning consistency. Guided practice with our masters available as time permits. Learn this art and you’ll be well on your way to Elite status in your market!

Group Travel Return to Conference Center

Session 6: Studying the Variations of Pickup & Delivery Logistics

It’s no secret that at Queen City Laundry, we are big believers in a Route Based Delivery System, but what exactly does that mean and why is it better?

In this session we will dive deep into all things logistics which includes On Demand, Window Based or Route Based Logistics? Prepare to be challenged as Dave coaches the group through this vitally important discussion.

Enjoy a Refresh/Networking Break

Party Bus to our Evening Dinner Destination

Relax and have some fun together as we enjoy amazing food, views and discuss the topics of Day 1. (Be sure to save room for dessert!)

Party Bus back to Queen City Laundry

Session 7: The science behind a 3rd Shift Laundry Processing Team and scaling to the moon!

Yes, we know it’s been a long day, but there’s so much more to learn! Hang in there for what is most people’s favorite part of the workshop. Our Party Bus takes everyone back to Queen City Laundry to witness, observe and learn the art that is 3rd shift production at volume. Some clients have called this a “Thing of Wonder that you have to see to believe.”

(Loading, Sorting, Washing to Setup & Prep to Move to Dryers to Stocking Carts to Cleanup Washer Dept to Remove from Dryer/Layout to Folding/Packaging to Cleanup Dryer Dept to Lock up)

DAY 2:

Advanced Strategies & Real World Insights

The second day begins with a deluxe breakfast buffet at the picturesque Hotel Waterfall, setting the stage for a day filled with advanced learning. The morning's agenda revisits the critical topic of Pickup & Delivery Logistics, offering deeper insights into this vital aspect of the business.

A highlight of the day is the visit to Queen City Laundry, where attendees will observe and learn about route optimization and efficient delivery vehicle loading, essential components for operational success. Post-lunch, the workshop shifts focus to Marketing & Advertising strategies, specifically targeting the ideal customer avatar, followed by comprehensive strategies for building and maintaining a rockstar team.

The day's learning journey culminates with an open Q&A session, providing a platform for attendees to clarify doubts and gain personalized insights. The experience is rounded off with a party bus trip to one of Cincinnati's finest restaurants, offering a blend of exquisite dining and invaluable networking opportunities.

Deluxe Breakfast Buffet at the Hotel Waterfall

Session 10: Customer Service Solutions & Strategies

We share the keys we've found for delivering a high quality level of customer service to our WDF customers on a reasonable budget.

Group Travel to Queen City Laundry

Session 8: Route Optimization for Efficiency & Delivery Vehicle Loading

Back to Queen City Laundry Headquarters for more in person observation and teaching. On Site we will watch and learn how routes are optimized in our software, counts are measured, and the truck is loaded in an efficient and organized manner. 

Session 9: In Store Facilities/Operations Q&A

Before we head back to the Conference Center take this final opportunity to peruse, take pictures and ask questions regarding the Queen City Laundry facilities in person.

Group Travel to Conference Center

Networking Lunch around the Conference Center Waterfall

Session 11: Protecting Your Business with Insurance You Can Depend On

Not all insurance policies are the same and adding WDF & Delivery can affect your coverage needs. In this session, our insurance partners Joel Biltzer and Larry Trapani share their advice on how you can protect your business properly.

Session 12: Digital Marketing Solutions with LaundroBOOST CEO, Brett Lyon

In today's digital world, what do you need to do to efficiently find & attract more customers? Learn from an industry expert in this session.


Session 13: Key Strategies for Attracting, Screening, Hiring and Retaining a Rockstar Team

“Train people well enough so they can leave, treat them well enough, so they don’t want to.”     – Richard Branson

Everyone knows it’s tough to find and build an amazing team.  Everyone also know this is vitally important to the success of a growth-oriented team. Because of Dave’s operational and Coaching experience, he’s had a unique perspective on most topics and this one is no different. We’ll spend dedicated time to this important subject matter because simply put, you’ll have a revolving door in your organization if you don’t get these correct.

Session 14: Open Question and Answer Session with Dave, Carla and Team

During this session “open session” we will spend an entire hour dedicated to nothing open discussion format regarding ALL THINGS Pickup & Delivery. We may even have a little fun during this time too!


Party Bus to Dinner

Enjoy amazing food & ambiance as our Party Bus takes us to another one of Cincinnati’s best restaurants. (While the networking and food will be amazing, remember this dinner isn’t just fluff. Don’t miss this last chance at Q&A with the entire group as we regroup, polish up and discuss everything we’ve learned over the last 2 days)

Party Bus Return Travel to Hotel/Conference Center

What's Included:

Up to 20 attendees
Admission to all sessions. This workshop is limited to the first 20 attendees.
High-Quality Business Blueprint
Our WDF & Delivery Business Blueprint contains over 140 pages of documented processes, procedures and tips for running a profitable WDF Service in Your Market.
Meals & Transportation
All Meals and Transportation during the 2-Day Event (You will need to obtain your own transportation to/from the airport, recommend CVG International).
A 2-Day Event starting the morning of the first day and ending late evening on the second day.
Not Included Hotel Stay
Hotel stay is NOT included to allow for greater options for participants (room type or even another facility nearby to use those saved reward points).
2x One-Hour One-on-One Coaching
Each Registration (single or double) Includes 2 free One-Hour One-on-One Coaching calls with Dave during the 6 months following the Workshop.
Workshop Places
Sessions will be held at the Holiday Inn & Suites - Eastgate and our new Queen City Laundry Center - Amelia.

Registration & Pricing

What Packages Do We Offer?

*Members Get 5% Off at Checkout!*
Owner - July 23-24th Workshop


For the solo entrepreneur

Owner + Guest - July 23-24th Workshop


Bring a partner or manager along

Experience the Full Benefits

Don't Forget

2 One-on-One Coaching Hours with Dave

during the 6 months following the Workshop

Enhance your workshop experience with 2 hours of One-on-One Coaching with Dave, and take home our comprehensive Workshop Handbook – a combined value of over $3000, included in your registration.


The workshop is a comprehensive two-day program focused on enhancing your laundromat business. Expect in-depth sessions on topics like operational foundations, strategic redundancies, scalability, effective folding and packaging, marketing strategies, and team building. Each day is structured with interactive sessions, hands-on experiences, and networking opportunities.

All attendees will enjoy meals, including breakfast and lunch, during the workshop. However, accommodations are not included in the workshop fee. We provide a list of recommended hotels near the venue for your convenience.

Our workshop is designed to offer value to both newcomers and veterans in the laundromat industry. For beginners, it provides a solid foundation and actionable strategies to start effectively. Experienced owners will benefit from advanced sessions on scaling, optimization, and innovative industry practices.

Yes, the workshop includes opportunities for personalized interactions. Attendees can engage in one-on-one discussions with Dave and Carla during breaks, meals, and designated Q&A sessions.

We recommend bringing a notebook or digital device for taking notes, business cards for networking, and any specific questions you have about your laundromat business. Comfortable attire is advised as the workshop includes both classroom sessions and site visits.

Yes, to ensure a quality, personalized experience, we limit the number of attendees to 20. This allows for more interactive sessions and better access to coaches. We recommend registering early to secure your spot.

Familiarizing yourself with basic laundromat operations and identifying specific areas of your business you want to improve can be helpful. Reading Dave's book, 'Laundromat Millionaire,' beforehand can also provide valuable context for the workshop.

Post-workshop, attendees will have access to additional resources and follow-up support. This includes 2 one-hour one-on-one coaching sessions with Dave and a copy of our manual "WDF & Delivery Dynamics: A Complete Business Blueprint." You may also wish to become a member in our exclusive online community for ongoing advice and networking.

Do You Have Any Concerns Left?

Check out Dave's explanation video regarding the Pick-Up & Delivery Workshop!


Pick-Up & Delivery Workshop Details

Are You Ready to Become the Next Laundromat Millionaire??